Frequently Asked Questions

We know choosing the right cleaning service is a big decision, and you probably have a lot of questions. Don't worry. We have the answers to our most frequently asked questions below. And if you can't find the answer to the question you are looking for, plese don't hesitate to contact us directly.

  • Is Jefferson Housekeeping a franchise or a national company?

    No, but we do appreciate the question. Jefferson Housekeeping is a locally owned and operated company, exclusive to the Charlottesville, Virginia area. Unlike national chains, being local allows us the unique opportunity to focus exclusively on our Charlottesville customers and ensure, everyday, that they are getting the best possible clean.
  • How often will you come to clean my home?

    We offer weekly and biweekly regularly scheduled cleanings.
  • How many people will clean my home?

    We typically send teams of either one or two housekeepers to clean your home.
  • Are you bonded and insured?

    Yes and yes! We are both bonded and insured up to $1,000,000. We are also fully licensed by the city of Charlottesville Virginia.
  • What if something in my home gets broken?

    Sometimes accidents do happen. If we break something in your home, we will be the first to let you know. We are happy to replace anything we break that is valued under $500. Some highly valuable possessions are best cleaned only by specialists or their owners. Please bring these pieces to our attention, and we will make a note of them and leave them alone.
  • How do you access my home?

    We require a key and access code (if applicable) from our customers. We keep your key securely locked up until the day of your visit. Also, all keys are kept on numerically labeled key chains, so if your key is ever lost, there is no way to connect it with your address. If we are unable to access your home when we are scheduled to clean, it will be necessary to charge a service fee equal to 50% of the cost of your cleaning.
  • How do I pay for my cleaning?

    As a part of our mission to be as green as possible, we only accept debit or credit cards as payment for our services. This allows us to bill paperlessly, and save a stamp!
  • What is the cost of my cleaning?

    The cost of your cleaning depends upon the size and condition of your home and the cleaning frequency you select. Please feel free to use our free online estimator to receive an approximate cleaning estimate.
  • What is your cancellation policy?

    If you ever need to cancel or skip a cleaning day, just give us a 24-hour notice. This will allow us time to adjust our schedule. If we receive less than a 24-hour notice, or can't access your home, it will necessary for us to charge a service fee equal to 50% of the cost of your cleaning.
  • How do I give feedback on my cleaning?

    Please use our feedback form to give us your opinion on your cleaning service experience with us. We always appreciate reviews on Google+, Facebook, Twitter, or just telling a friend! If you are not 100% happy with our service please call us at (434) 989-0481. We are never grumpy to hear about our mistakes, and we are always eager to correct them!